Frequently Asked Questions
Shipping
Online orders can be delivered to the following countries:
Europe: Austria, Belgium, Denmark, Italy, Finland, France, Germany, Hungary, Ireland, Netherlands, Norway, Poland, Portugal, United Kingdom, Principality of Monaco, Liechtenstein, Luxembourg, San Marino, Portugal, Spain, Sweden, Switzerland, Malta, Czech Republic, Slovakia, Slovenia.
Asia: Japan, South Korea, New Zeland, Australia, Taiwan.
Middle East: Jordan, United Arab Emirates, Bahrain, Saudi Arabia, Qatar, Turkey, State of Israel.
North America: United States of America, Canada.
You'll get your item within 30 business days from order date.
We use the major carriers and your item is insured shipping.
Shipping costs and import taxes are free.
As soon as the goods are shipped you will receive an e-mail with the link of the shipper for order tracking.
Payments
Yes, all payments made are safe because we use Shopify Payment from the Shopify e-commerce platform, which is PCI compliant, supports 3D Secure checkout and payment data encryption.
Buyers can be paid by Visa, Mastercard, American Express, Google Pay, Apple Pay, Klarna, PayPal, credit and debit cards.
Approximately within 20 business days of an e-mail from us in which we inform you that we have received the item and if you are entitled to a refund.
Product
Within 30 days of receiving the product, you must communicate your intention to withdraw from the contract and return the product, by e-mail: customercare@montemurro1902.com or registered letter to:
Montemurro Stefano
Via dei Mille, 59,
80121 - Naples - Italy.
Then you have to ship the product to the same address.
For more information see Returns and Exchanges.
All options are outlined on the product page, so look out for customization options there. Please note orders for personalized products cannot be canceled and the same, in any way customized or modified according to your specific preferences, cannot be returned for exchanges or refunds, as required by Conditions of Sale.
All products are sold with a certificate that guarantees the titer, weight and all other characteristics of the product you have purchased.
Other
Do not hesitate to contact us.
We will reply you as soon as possible.